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Hotel Casa Tra Noi
GENERAL CONDITIONS OF SALE
These Booking Conditions, together with the Privacy policies, are the core of your contract with Hotel Casa Tra Noi and with Pace S.r.l.
Please read this document carefully, as the respective rights and obligations are defined herein.
In these Booking Conditions the words "you" and "your" refer to all the names indicated in the reservation (including the names later added or replaced). The words "we" and "our" refer to the company Pace s.r.l. and the word "Suppliers" refers to any third party that can provide booking, transport and hotel services or any other service based on a direct contract reached with you.
1. Your Booking
By making a reservation, the person completing the process is identified as group leader and confirms he / she is authorized by the other members of the group to adhere to these Booking Conditions. The group leader is responsible for any payments due to us. We will confirm your stay (based on availability) by sending you a confirmation note by e-mail or snail mail. Please check the booking confirmation carefully and contact us if this document or any other document appears to be incomplete or incorrect, as it may not be possible to change it later. To confirm your reservation, a credit card will be required as guarantee. In the absence of a valid credit card we reserve the right to cancel your reservation.
Upon check-in at the hotel you will be asked to provide a credit card to guarantee payment. The credit card can also be different from the one given as guarantee when the reservation was made.
We remind you that in order to complete the booking you must be of legal age; children and teenagers who stay in our hotel must be accompanied by an adult.
2. Your Contract
The contract is in force when we send you the booking confirmation. The aforementioned contract is subject to Italian laws and the parties agree that any dispute shall be settled pursuant to the Italian Law and referred to the exclusive jurisdiction of the Rome Court. The purchase of the stay implies full acceptance of these general conditions. We reserve the right to increase or decrease the rates at any time. The price of your stay, however, shall be confirmed at the time of your booking.
From the moment your booking is confirmed, the price of your stay shall not be increased / shall not change. The confirmed rate shall not include any local tourist taxes introduced by Financial Laws, the amount of which may be added by us to the aforementioned rate. We reserve the right to correct any mistake both in the advertised price and in the confirmed price. We shall update prices as soon as we learn about the mistake. Please note that mistakes and changes may occasionally occur. We advise you to check the price of the stay you chose at the time of booking.
The Italian legislation against money laundering (Legislative Decree No. 231 of November 21, 2017, Article 49 and Legislative Decree No. 201 of December 6, 2011, Article 12, paragraph 1) prohibits the transfer of cash equal or higher than 3,000 euros. The transfer is also prohibited when it is made with below-threshold multiple payments that appear to be artificially split. Therefore, if the total amount due for the services is equal to or higher than 3,000 euros, payment shall be made by credit cards accepted by the hotel.
4. Changes made by you
In case you want to make changes to your booking, you shall necessarily contact Hotel Casa Tra Noi. Although our goal is to assist you, we cannot guarantee we will be able to meet all your requests for changes. When there are the conditions for making the requested change in the booking you made, this operation shall be treated as cancellation and subsequent re-booking and any related cancellation penalty shall apply.
5. Cancellations made by you
In the event you or any member of your group need to cancel the stay after the booking confirmation, the group leader is required to inform us immediately. Your cancellation notification shall be valid only if made by the Hotel Casa Tra Noi. In case the cancellation is made by you after the deadline for free cancellation indicated at the time of booking and in the confirmation notifications you received, you shall pay a cancellation penalty. In case of failure to make the cancellation within the deadline set at the time of booking and in case of no-show, you shall pay a penalty. There are particularly convenient offers and rates having more restrictive cancellation policies or higher penalties up to 100% of the value of the stay.
6. Changes and cancellations made by us
We plan offers and rates several months in advance. Occasionally we need to make changes or correct mistakes on the website and other details, both before and after the booking being confirmed. We try to avoid changes and cancellations as much as possible, but we reserve the right to make them. Most of them are minor changes, but sometimes we need to make more significant changes. In this case, we will do our utmost to inform you as soon as possible. When there is the possibility, as well as the time necessary to do so before the beginning of your stay, we shall propose the following alternative options:
(a) (in case of significant changes) to accept the changed conditions;
(b) an alternative stay proposed by us, with similar or higher standards and conditions than the original stay booked; or
(c) to cancel or accept the cancellation, in which case any payment already made to us shall be refunded to you. Please note that the alternative options proposed above do not apply in case of minor changes.
7. Force Majeure
Except for the cases expressly envisaged by these Booking Conditions, we shall not be held liable for any additional cost or expense incurred by you (as described in detail under point 9). We shall not even be held liable in case the full or partial use of our services is limited due to "force majeure". In this document relating to the Booking Conditions, by "force majeure" we mean any event that cannot be foreseen or avoided by us or by our service providers, despite all the care and attention paid. This type of event includes war or the like, riots, civil wars, terrorist attacks, natural or nuclear disasters, fires, adverse weather conditions, strikes or any other event beyond our control.
8. Our responsibility towards you
It is our intent to reassure you that all the services envisaged in your booking are organized and supplied with the utmost care. We shall be held liable for any defects and deficiencies recorded during your stay, if they are attributable to us or to our employees (when operating within their powers and duties as employees) or due to faults of our booking and sales agents (where applicable). Should you wish to make a claim, the burden of proving that there was actually a fault on our part shall be on you. We shall not be held liable for any illness, injury, death, loss of any personal belongings, damage, additional cost in any of the following cases:
(a) fault attributable to one or more persons belonging to the group;
(b) fault attributable to a third party not directly connected with the provision of the service or of the stay, which could not be foreseen or avoided; or
(c) an event or circumstance that we or the service provider could not foresee or avoid, despite the utmost care and attention paid;
(d) fault of any third party not directly involved in the provision of services on our behalf.
Furthermore, we shall not be held liable for your not enjoying your stay due to your failure to inform us of some important fact to this effect at the time of booking or not resulting in the booking contract. In particular, we shall not be held liable for any service not expressly included in the contract - for example, any additional service provided directly by the hotel or by an external supplier, not reported in the terms and conditions of the offer and not agreed at the time of booking.
9. Problems and complaints
Should you have any reason to make a compliant or report any problem, you shall immediately inform the hotel and / or the service provider. Any oral notification shall be made in writing and be sent as soon as possible. Until we become aware of a problem, we cannot try to solve it. Many problems can be solved quickly. On the contrary, in case you are not satisfied with the solution, you can write to us directly or call the phone number 06.39387355, indicating the details of your booking and making a full description of your complaint.
At the time of booking, you accept to be liable for any damage or loss caused by you or by a member of your group. You shall be required to pay fully and immediately for any damage or loss caused, directly to the hotel manager or the service provider. If you fail to do so, you shall be liable for any lawsuits brought against you and you shall be required to fully pay our legal fees and any legal costs incurred by any third party involved.
11. General conditions for suppliers
Some of the services making up your holiday are provided by suppliers independent from the hotel. They supply these services based on their general conditions of sale.
12. Special requests and health problems
Should you have any special requests, we ask you to inform us when booking. Although we will do our utmost to meet all your requests, provided they are reasonable, we cannot guarantee that every request is met unless you receive our written confirmation. You will get written confirmation for your request (where possible) if the request is of fundamental importance to you. Confirmation that the request has been notified, sent to the supplier or included in the special requests on the receipt or any other document, is not confirmation that such request will be met.
Unless specifically indicated, all special requests are subject to availability. We regret we cannot accept them for bookings with special terms and conditions, e.g. reservations in which a specific condition for meeting a special request is specified. All bookings shall be treated as "standard" bookings subject to the above stated provisions regarding special requests. Should you or any person of the group you know have health problems or disabilities that could affect your holiday, please let us know it before confirming your reservation. If we reasonably believe we cannot meet the particular needs you indicated, we shall reserve the right not to accept your booking or, if we are not informed of these needs at the time of booking, said needs will not be considered at a later stage.
13. Travel documents
You are responsible for all travel documents and vouchers. You will not be reimbursed if, due to non-valid travel documents, you cannot make or complete your stay and we shall not be held liable for any additional costs you may incur as a consequence.
According to customs and practices, in case of booking cancellation by the Customer, the manager of the Hotel Casa Tra Noi shall be entitled to request, by way of compensation, the following cancellation penalties on the deposit paid for that booking:
- cancellation made at least 30 days in adavance: no penalty; the hotel shall refund the amount paid by withholding
€ 25 as administrative costs - the refund shall not apply in case of non-refundable room rate; - cancellation made between 30 and 16 days before the anticipated date of arrival: 40% penalty;
- cancellation made between 15 and 7 days before the anticipated date of arrival: 60% penalty;
- cancellation made between 6 and 4 days before the anticipated date of arrival: 80% penalty;
- cancellation made between 3 and 1 days before the anticipated date of arrival or in case of no-show: 100% penalty;
- 100% in case of non-refundable pre-paid rate.
The penalties are different in high-season periods and particularly in the following periods:
from December 26 to January 6;
from March 20 to May 31;
from July 20 to October 31;
The following terms and conditions shall apply to these four periods:
- cancellation made at least 25 days in advance: no penalty; the hotel shall refund the
amount paid by withholding € 25 as administrative costs - the refund shall not apply in case of non-refundable room rate; - cancellation made between 24 and 16 days before the anticipated date of arrival: 50% penalty;
- cancellation made between 15 and 8 days before the anticipated date of arrival: 75% penalty;
- cancellation made between 7 and 1 days before the anticipated date of arrival or in case of no-show: 100% penalty;
- 100% in case of non-refundable pre-paid rate.
15. Right of withdrawal
Pursuant to Legislative Decree No. 185/1999, Article 7, the right of withdrawal shall not apply to the contracts for the supply of services relating to accommodation, transport, catering and leisure time when, upon conclusion of the contract, the supplier undertakes to provide such services on a specific date or in a pre-established period of time.
16. Applicable law and jurisdiction
The Italian laws shall apply. The territorial jurisdiction for any controversy which may arise shall be the judicial authority competent for the value of the claim, in the district of the Rome Court.